QUALITY is important for AUDIO
HANDLE
and SUPER
PLASTIC to
become the preferred supplier. The management defines the following :
QUALITY
PRODUCT | -
Minimum or zero defect production | QUALITY
SERVICE |
- Knowledgeable and effective personnel | QUALITY
TIMELINESS | -
Delivery by committed dateline |
QUALITY COST | -
Value for money | To
facilitate the objectives above, the management has created two teams, namely:
1.
The Customer Focus Team (CFT) to look into the various needs and concerns of customers
- is championed by the sales executive. 2. The Quality Focus Team (QFT) to
ensure continuous improvement of quality and cost - is headed by the production
manager. |